The most common questions

• How easy will this be for my customers?

• Will my customer still receive a paper invoice from me?

• If my customer wants to pay me electronically, how would they proceed?

• If my customer wants to pay me via check, what would they do?

• Will you send my customer reminder emails about payment?

How easy will this be for my customers?

We've designed our service so that it should take your customer less than 10 seconds to confirm an invoice. Here is an example of the email your customer would receive for an invoice confirmation:

FROM: YourName@invoiceconfirmation.com
SUBJECT: Confirming invoice #XXXX from SellerCompanyName

To confirm invoice #123 for $1723.00 from SellerCompanyName, please reply to this email and place an "X" in the box below:

[ ] We have received the invoice and the goods/services associated with it, and we expect to pay it.

The Invoiceconfirmation.com service facilitates good communication between you and SellerCompanyName by asking you to give quick feedback about invoices.

If you have any questions or concerns about payment of the invoice or the quality of the goods or services delivered, please respond to this email as soon as you can so that SellerCompanyName can work to address any concerns.

If you have any other questions, you may either respond to this email with your question or contact SellerCompanyName directly at SellerPrimaryUserPhone or contact Invoiceconfirmation.com directly at 1-877-246-8642.

Thank you very much,

SellerName
SellerCompanyName

If your customer would prefer to confirm via fax or phone, we accomodate those options also. We will customize the process to fit your business and the needs of your customers.

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Will my customer still receive a paper invoice from me?

Yes. You do not have to change your current process for invoicing your customer. Our service is just a small addition to your process to facilitate communication.

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If my customer wants to pay me electronically, how would they proceed?

They just need to give us their bank account number and their written authorization to debit their account, and we'll handle the rest. Before any funds are deducted from their account, they have to confirm the invoice and agree to the debit date, so they are in full control of the process.

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If my customer wants to pay me via check, what would they do?

They just need to send the check (payable to you - the Seller) directly to the bank instead of to your offices. We'll provide them with the appropriate address.

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Will you send my customer reminders about payment?

You have control over when we send out reminders to your customer. If you don't want us to send any reminders for the first couple of months after the invoice date, that isn't a problem.

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